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WE CAN ONLY GUARANTEE TIMELY DELIVERIES FOR ITEMS IN STOCK. ALL OTHER ITEMS ON OUR WEBSITE ARE SUBJECT TO DELAYS WHILE WE WORK FROM HOME WITH A LIMITED STAFF. PLEASE ALLOW 4 WEEKS FOR MADE-TO-ORDER STYLES TO BE PROCESSED AND SHIPPED. WHITE GOLD, PERSONALIZED AND CUSTOM ORDERS MAY TAKE 4-6 WEEKS DURING THIS TIME. WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING.
ONCE COMPLETE, YOUR ORDER WILL SHIP VIA THE SELECTED SHIPPING METHOD. IF YOU NEED YOUR ORDER BY A CERTAIN DATE, PLEASE EMAIL direct@zoechicco.com.
SHIPMENTS OVER $500 REQUIRE AN ADULT SIGNATURE AT DELIVERY. IF YOU WOULD LIKE TO WAIVE THIS, PLEASE EMAIL direct@zoechicco.com.
ALL PERSONALIZED AND CUSTOMIZED PIECES ARE NON-RETURNABLE. ALL OTHER PIECES MAY BE RETURNED OR EXCHANGED WITHIN 10 BUSINESS DAYS OF RECEIPT. RETURNS AFTER 10 DAYS ARE ELIGIBLE FOR A STORE CREDIT.
