Zoë Chicco accepts most major credit cards including Visa,
MasterCard, American Express, Discover.  You may also use Shop Pay or PayPal as alternative payment portals.

We now offer financing through Affirm, an installment payment option that allows you to shop now and pay later
with zero interest.  Subject to credit check and approval.

Once you submit your order, a credit card authorization occurs for
the full amount.  An authorization checks if your credit card is valid
and that you have sufficient funds to complete the online transaction. 
Assuming you have sufficient funds, the total amount of the online
transaction is held and deducted from your credit card limit. 

The credit card authorization period can last up to 7 days.  We can
issue a credit card capture to retrieve the funds from your account
during this time.  If the credit card authorization has not been
captured within 7 days, the authorization becomes void, and the funds
are no longer held and will return to your account.  The length of time
it takes for the funds to be put back depends on your credit card
issuing bank.

Our platform allows us to view orders that might appear fraudulent.  If your order is
canceled within 48 hours without notification it will be due to
potential fraudulent activity.  

Zoë Chicco, Inc. reserves the right to cancel an order due to pricing or listing errors.  We will notify you via email of this cancellation. 

We handcraft all of our pieces in our Los Angeles studio.  Jewelry may take up to 1 week to complete with an additional transit time of up to 1 week. Select styles can take up to 2 weeks and will be noted on the product page.  If you need your order by a certain date, please note the date in the comments section, or send us an email at direct@zoechicco.com to inquire about expedited shipping.  We will always do our best to accommodate your requests and appreciate your understanding and patience.

In a rush? Check out styles we have in stock here.  Items marked "IN STOCK" will ship out within 2 business days.

If you need a specific ring size or necklace length that is not available on our site, please reach out and send in a request.  Our team will do our best to accommodate, and we will confirm if your request is possible.  There may be fees associated with custom sizing or resizing. Items in our sale collection are sold as-is and cannot be modified or resized.

"Made to order" means that we make each piece especially for you.  While we may have certain styles that are in stock, most of our jewelry online is made to order.  As all of our jewelry is crafted by hand, these pieces can take up to 1-2 weeks to complete.  Made to order does not mean these pieces are final sale, and you may submit a return request if you are not happy with your purchase.  Special sizing, sale items, custom engraving, and personalized letter pieces are excluded and considered final sale.

No.  We do our best to make them as close to their actual size as we can, but pictures on our site are not necessarily to scale. Descriptions on each product's page include dimensions for the piece. We try our best to add lifestyle shots of the pieces, so you can view them on a model. If you have any questions regarding the size of a particular piece, please contact us at direct@zoechicco.com, and we will be happy to answer your questions!

In general, the diamonds in our pieces range from F-H in color and VS1-SI2 in clarity. This does not include styles in our One of a Kind collection that feature unique diamonds. Please refer to the product pages for any specifics.

If you lost one of your earrings, please e-mail us to inquire about a replacement.  If a replacement earring can be made, our team will communicate next steps and the total cost of the replacement. Since our pieces are handcrafted, certain styles can vary slightly in size. In some cases, we may ask you to send the mate to us to properly match the new set.  Zoe Chicco does not cover any shipping fees associated with the replacement.

We do not have a trade-in program at this time.  We also unfortunately cannot rework and customize existing Zoe Chicco pieces.

No, we cannot use your own personal diamonds or any other gemstones in our existing designs.

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. If you would prefer not to receive these emails, you may opt out by changing your Email Notifications status. To do so, LOGIN to your account, go to MY ACCOUNT, click on "Subscribe or unsubscribe from newsletters" (under Email Notifications), uncheck the box, and click UPDATE.