Shipping & Rates
All Zoë Chicco styles are carefully handmade in our Los Angeles studio. Since each piece is made-to-order, we ask that you allow 2-3 weeks (excluding weekends) before we ship your order. If you need to meet a certain deadline or need expedited shipping, we may be able to accommodate your request. Please email us at email@example.com
DOMESTIC SHIPPING, HANDLING & INSURANCE
For domestic orders (excluding Puerto Rico*), we ship via UPS 2-day delivery service and charge a flat-rate of $10 for orders under $300. All domestic orders with a value over $300 ship at no charge. Once your order leaves our studio, you will be notified via our order system and will receive a tracking number through an automated email. *For orders shipping to Puerto Rico, we charge a flat rate shipping fee of $55 for all orders, regardless of order value.
• We recommend always requiring an Adult Signature when receiving your package. By selecting “no signature required,” Zoë Chicco is not financially responsible for the package once it leaves our studio. If the package is lost or stolen, we will issue a claim with the shipping carrier. Before we process a replacement or refund, the customer must wait for the claim to be resolved, a process that can take 4-8 weeks. You must let us know about any missing or lost packages within 45 days of receiving your tracking information or the right to issue a claim will be forfeited. A claim does not guarantee reimbursement. If you do not select a Signature preference, we will ship with Adult Signature Required for your protection.
• We cannot ship to a P.O. Box as our preferred shipping method is via UPS and they do not deliver to P.O. box addresses.
• If a package is returned to Zoe Chicco after numerous attempts for UPS to deliver it, the shipping fee to reship the package will be at the customer's expense.
Overnight Shipping –
Please do not purchase overnight shipping until a representative from Zoe Chicco has confirmed this is possible. Please email us at firstname.lastname@example.org to confirm this is an option for your order. As of March 2020 UPS is not guaranteeing all overnight shipments due to COVID-19. If you chose to purchase overnight shipping and your package does not arrive the next day the purchase is not refundable.