Fine Jewelry made by hand in our studio in LA. Explore our latest collabs & shop our site!
Domestic orders (excluding Puerto Rico*) ship via FedEx Express** delivery service. Orders under $300 are charged a flat-rate of $10 for shipping, and orders with a value over $300 ship at no cost. The value of your order is determined by the subtotal pre-tax and after any discounts are applied. Once your order leaves our studio and is accepted in FedEx's system, you will be notified via an automatic e-mail that will contain your tracking number.
* For orders to Puerto Rico, we charge a flat rate shipping fee of $55, regardless of order value. These orders will ship via DHL Express.
**For orders with shipping addresses local to Los Angeles, a ground option may be used to provide a shorter 1-day transit time.
We recommend a signature required when receiving your package. By selecting “No Signature Required,” Zoë Chicco is not financially responsible for the package once it leaves our studio. If the package is lost or stolen, we will issue a claim with the shipping carrier. Before we process a replacement or refund, the customer must wait for the claim to be resolved, a process that can take 4-8 weeks. You must let us know about any missing or lost packages within 45 days of receiving your tracking information or the right to issue a claim will be forfeited. A claim does not guarantee reimbursement. If no signature preference is selected at checkout, we will ship with Signature Required for your protection.
P.O. Box Delivery
P.O. Box deliveries are unavailable at this time.
Rerouting a Package
If you need to change your shipping address after the package has begun transit, this will require a reroute through FedEx. Please contact us immediately for this request. Fees incurred by FedEx for the reroute will be at the customer's expense.
Package Returned to Sender
If a package is returned to Zoë Chicco after numerous attempts by FedEx to deliver it, the shipping fee to reship the package will be at the customer's expense. If the item is no longer wanted and not a final sale item, we will provide a refund less the original shipping charge and a $17 return to sender fee incurred by the delivery service.
Please do not purchase overnight shipping until a representative from Zoë Chicco has confirmed this is possible. Please email us at firstname.lastname@example.org to confirm this is an option for your order.
[As of March 2020, FedEx cannot guarantee overnight shipments due to COVID-19. If you purchase overnight shipping and the package does not arrive the next day, the overnight shipping cost is not refundable.]
For domestic shoppers shipping outside the United States - Please make sure you have selected the correct "SHIP TO" country in the upper right-hand corner of our website.
Delivery dates are estimates only, and actual delivery times may vary depending on international customs and local delivery services. Before your shipment can be delivered, it may be subject to customs/duties/taxes and/or brokerage fees if they were not paid at the time of purchase. The recipient is responsible for these charges, and they are at the discretion of the customs office in the arriving country.
INTERNATIONAL SHIPPING EXCEPTIONS
Global-e cannot fulfill localized orders from Switzerland, India or Kuwait. If you are interested in shipping to these countries, please place your order via our US site (do not change your shipping country when prompted at the pop-up). Your order will be shipped via DHL Express for a flat fee of $60 USD. Once your order leaves our studio, you will be notified via an automatic e-mail that will contain your tracking number.
Zoë Chicco cannot ship orders to Russia as they do not allow import of jewelry and precious metals to individuals.
Current - Covid - Made To Order
Zoe Chicco is a made to order company – your jewelry is made by hand in our studio once we receive your order. Certain styles may be in stock at the time of your order and will ship within 5 business days. All other items are made to order and will ship within 3-4 weeks. We appreciate your patience and understanding.
Once complete, your order will ship via the selected shipping method. If you need your order by a certain date, please email email@example.com
All personalized and customized pieces are non-returnable. All other pieces may be returned for a refund within 10 business days of receipt or for store credit within 30 days of receipt.