Privacy Policy

SECTION 1 - What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, billing and shipping address, phone number, and email address.

When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address, browser type, and device information to help us understand how visitors interact with our site and to improve performance.

With your permission, we may send you marketing communications via email or text message about our store, new products, and other updates. You can unsubscribe or opt out of these messages at any time.

 

SECTION 2 - Consent

How do you get my consent?
When you provide personal information to complete a transaction, verify your payment, place an order, arrange for delivery, or return a purchase, we imply your consent to collect and use it for that specific purpose.

If we ask for your information for a secondary reason—such as marketing—we will ask for your expressed consent or provide an opportunity to decline.

How do I withdraw my consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you or continue collecting, using, or disclosing your information at any time by contacting direct@zoechicco.com or mailing us at:

Zoë Chicco, Inc.
Attn: Privacy
529 S. Broadway, Suite 400
Los Angeles, CA 90013 USA

 

SECTION 3 - Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

We do not sell, rent, or share customer data or consent information with any third parties for their own marketing or advertising purposes.



SECTION 4 - Shopify

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and general application on a secure server behind a firewall.

Payment
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete the transaction, after which it is deleted.

All direct payment gateways adhere to PCI-DSS standards as managed by the PCI Security Standards Council (Visa, MasterCard, American Express, and Discover).

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

 

SECTION 5 - Third Party Services

We share personal information with trusted third-party providers that help us operate our website, process payments, fulfill orders, deliver marketing communications, and analyze performance. These providers may include e-commerce platforms, payment gateways, shipping carriers, analytics services, and marketing or customer-support tools.

Each service provider is authorized to use your information only as necessary to perform services on our behalf and in compliance with applicable privacy laws.

We may occasionally send direct-mail marketing to customers who have made purchases or opted in to receive updates. These mailings are managed by secure third-party vendors who process name and address information solely to deliver those communications.

LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of third parties or other websites that we do not control, and we encourage you to review their privacy policies before providing any personal information.

SECTION 6 - SMS Marketing & Abandoned Cart Disclosure

If you opt in to receive text messages, we may send you marketing or transactional messages such as order updates or reminders. If you add items to your cart and do not complete your purchase, we may send a reminder message using cookies or similar technologies that detect abandoned carts. These messages are only sent if you have provided explicit consent to receive SMS communications.

We use Klaviyo to manage our SMS and email communications, including opt-in consent, message delivery, and unsubscribe functionality. Klaviyo processes this information on our behalf and in accordance with applicable privacy regulations. You can learn more at Klaviyo’s Privacy Policy.

You may opt out of SMS messages at any time by following the instructions in the message (e.g., replying “STOP”).


SECTION 7 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide payment information, it is encrypted using secure socket layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission or storage is 100 % secure, we comply with PCI-DSS and other recognized industry standards.

SECTION 8 – COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate our site, analyze usage, and personalize your experience. Cookies help us remember your cart, understand your preferences, and measure marketing performance.

You can manage or disable cookies through your browser settings.
Common cookies include:

  • _session_id – Stores session information (referrer, landing page, etc.)
  • _shopify_visit – Tracks site visits (30 minutes)
  • _shopify_uniq – Counts visits by a single customer
  • cart – Saves cart contents (2 weeks)
  • _secure_session_id – Session management
  • storefront_digest – Authenticates password-protected stores

 

SECTION 9 - European Data Subject Rights (GDPR)

If you are a resident of the EU/EEA, you have the right to access, rectify, delete, or restrict processing of your personal data, request data portability, and object to processing.

To exercise these rights, contact direct@zoechicco.com with your request. We may require verification of your identity before processing the request and will respond within 30 days.

If you have any issues with our compliance, you have the right to lodge a complaint with a European supervisory authority. 

 

SECTION 10 - Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 11 - Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
ZOE CHICCO
http://www.zoechicco.com
direct@zoechicco.com