REPAIRS

Each piece of our jewelry is handmade and subject to an intensive quality control process before it is sent to you. If you feel your piece has arrived damaged or defective, please submit your repair request to support@zoechicco.com. A ZC team member will contact you within 1-2 business days with a repair authorization number.

**Please inspect your order immediately upon receipt. Any issue with damaged or defective jewelry must be submitted within 5 business days of receipt. Once approved, we will be happy to correct any issues and return the item(s) to you.**

For all repair requests, please email support@zoechicco.com. Please include your original order number, contact information (name, email, phone number), a description of the issue, and a photo of the damaged jewelry. A ZC team member will review the request and respond within 1-2 business days.

No repairs will be accepted without prior return authorization. The customer is responsible for all necessary incurred expenses for the repair, which includes all shipping fees. After the piece has arrived to our studio for repair, it must go through an assessment process, and once approved, a team member will confirm the work to be completed and an estimated timeline. If the customer decides to decline an offered repair, they will still be responsible for the shipping fee for us to return the piece.

We are happy to repair any design purchased directly through zoechicco.com. We may not be able to repair older pieces if components required for repair are unavailable. For repairs on pieces not purchased through our website, please contact the original retailer.

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