We are happy to repair any design purchased through zoechicco.com. For all other repairs, please contact the original retailer.
Please submit your repair request to firstname.lastname@example.org. We cannot accept phone calls at this time. Someone from the ZC team will contact you in 48 hours with a repair authorization number.
Please include your original order number, your contact information (name, email, phone, shipping address) and a description and picture of the jewelry and the damage.
*No repairs will be accepted without prior return authorization. The customer is responsible for all necessary fees required for the repair
*We may not be able to repair older pieces if components needed to repair them are unavailable.